In an era where building safety is paramount, Electrical Compliance and Safety Limited (ECS) – a PTSG company – is transforming how electrical compliance is managed in the social housing sector. Through an innovative combination of technology and service delivery, this award-winning contractor is setting new standards for efficiency and resident safety.
Tackling Compliance Challenges
Social housing providers face significant challenges in maintaining electrical safety across large property portfolios. Traditional approaches often result in delayed repairs, frustrated residents, and administrative complexities. ECS’s response has been to develop a comprehensive, technology-driven solution that streamlines the entire compliance process.
At the heart of their approach lies their bespoke compliance management software platform, specifically designed for managing high-volume electrical inspection programmes. Combined with a team of over 60 qualified engineers nationwide, ECS has successfully completed over 200,000 Electrical Installation Condition Reports (EICRs) to date.
Innovation Delivering Results
The impact of this approach is evident in their work with Citizen Housing. What began as a contract for 800 homes rapidly expanded to an additional 4,000 properties, requiring an increase from 2 to 16 full-time engineers.
Peter McGowan, Managing Director of ECS, explains: “Our ‘right first time’ approach combines cutting-edge technology with expert engineering. By integrating real-time reporting and comprehensive audit trails, we’re able to provide housing associations with unprecedented visibility into their compliance status while ensuring residents receive prompt, professional service.”
Technology Driving Excellence
The recent integration of external software has further enhanced their quality assurance process. This commitment to continuous improvement and transparency has earned praise from clients across the sector. As Rehman Akhtar, Building Surveyor at Citizen notes, “Citizen are seriously impressed by the outstanding level of service provided by ECS in all the electrical safety tests and remedials they have been carrying out on our housing stock.”
The numbers tell a compelling story. When ECS engineers inspect a property, 91% require some form of remedial work. Rather than scheduling return visits, their engineers complete 98% of these repairs on the spot, with the remaining 2% resolved within just four days. This efficiency doesn’t just improve safety – it transforms the resident experience.
Setting New Standards
What distinguishes ECS isn’t just their technology – it’s their comprehensive approach to service delivery. Their engineers, all DBS-checked and professionally qualified, work with a clear focus on resident satisfaction. While the company’s expansion to offices in Corby, Nottingham, and Manchester ensures consistent service delivery nationwide.
As building safety regulations continue to evolve, ECS’s innovative approach demonstrates how technology, combined with exceptional service delivery, can transform traditional industry practices and set new standards for safety and efficiency in social housing electrical compliance.
To find out more about how we can support your housing organisation contact [email protected]
