Project Overview
Perth Royal Infirmary engaged HCS, a PTSG company, to deliver comprehensive TMV, failsafe and servicing across their hospital site. The programme required specialist healthcare experience and careful coordination across multiple clinical environments including operating theatres, wards, and outpatient facilities. The service delivery focused on maintaining strict temperature control while ensuring continuous availability of safe water systems for patient care.
The Problem
The healthcare environment presented specific operational requirements that demanded careful consideration. Critical care areas required uninterrupted water services, while infection control protocols necessitated stringent maintenance procedures. Key challenges included:
Clinical Requirements:
- Protection of vulnerable patients during maintenance
- Strict temperature control for patient safety
- Compliance with healthcare water safety guidelines
- Integration with infection control protocols
Operational Demands:
- 24/7 operational requirements in critical care areas
- Variable occupancy across different departments
- Complex water systems serving diverse medical needs
- Emergency backup system maintenance
The HCS Solution
HCS implemented a comprehensive water safety programme designed specifically for healthcare environments. The team developed maintenance protocols aligned with clinical requirements and infection control standards.
Technical Implementation:
- Healthcare-compliant maintenance procedures
- Temperature monitoring systems with alert capabilities
- Failsafe mechanisms for critical care areas
- Emergency response protocols
- Asset tracking and lifecycle management
Digital Management:
- ZetaSafe online portal implementation
- Real-time temperature monitoring
- Automated compliance reporting
- Digital maintenance records
- Asset performance tracking
Training Delivery:
- Clinical staff awareness programmes
- Maintenance protocol training
- Emergency response procedures
- Documentation requirements
- Infection control compliance
The Impact
The programme established effective water safety management while protecting patient care:
Clinical Safety:
- Zero healthcare-acquired infections related to water systems
- Consistent temperature control across all clinical areas
- Full compliance with healthcare water safety standards
- Rapid response to temperature variations
- Complete audit trail for all maintenance activities
Operational Efficiency:
- Minimised disruption to clinical services
- Reduced system downtime
- Improved asset lifecycle management
- Enhanced maintenance scheduling
- Cost-effective preventative maintenance
Expertise & Experience
HCS deployed specialists combining technical expertise with healthcare knowledge:
- Healthcare-experienced maintenance technicians
- Infection control trained operatives
- Clinical environment specialists
- Emergency response teams
The programme demonstrated HCS’s capability to deliver water safety services in sensitive healthcare settings and the established framework ensures ongoing compliance while protecting patient safety through:
- Regular compliance monitoring
- Continuous system assessment
- Preventative maintenance protocols
- Emergency response procedures
- Stakeholder communication processes
Regular engagement with clinical teams ensures alignment with healthcare priorities, while careful scheduling minimised impact on patient care. The programme’s success established new standards for water safety management in healthcare environments.
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