Project Overview
Argyll Community Housing Association appointed HCS, a PTSG company, to deliver ACoP L8 Planned Preventative Maintenance across their diverse property portfolio. The programme encompassed 17 high-dependency residential sites and 5,000 rented homes, requiring careful consideration of vulnerable residents and complex building systems.
The Problem
The social housing environment presented unique operational demands that required careful consideration. The diverse resident population included elderly, disabled, and vulnerable individuals, each requiring specific considerations during maintenance activities.
Key operational challenges included:
- Protection of vulnerable residents during maintenance
- Variable occupancy patterns across different property types
- Management of diverse building systems and ages
- Complex communication requirements across multiple stakeholders
- Access coordination for occupied properties
- Emergency response protocols for high-dependency units
The HCS Solution
HCS implemented a comprehensive water safety programme designed specifically for social housing environments. Working collaboratively with housing management teams, we developed water management protocols that maintained compliance while protecting resident welfare.
Technical Implementation:
- Property-specific risk assessments aligned with occupancy patterns
- ZetaSafe monitoring system deployment for real-time tracking
- Tailored maintenance schedules for different property types
- Enhanced sampling protocols for high-dependency units
- Digital compliance tracking systems
- Emergency response procedures
Resident Communication:
- Clear maintenance notification protocols
- Multi-language communication materials
- Dedicated resident liaison officers
- 24/7 emergency contact system
The Impact
The programme delivered effective water safety management while ensuring resident safety and comfort:
Compliance Management:
- Full L8 compliance across all properties
- Comprehensive digital documentation system
- Complete remedial works programme
- Enhanced asset lifecycle management
- Improved cost control through preventative maintenance
Resident Protection:
- Zero disruption to vulnerable residents
- Rapid response to water safety concerns
- Clear communication channels established
- High resident satisfaction levels
- Minimal access issues resolved
Expertise & Experience
HCS deployed teams with extensive experience in special needs facilities and social housing environments. Our approach included:
Operational Excellence:
- Multi-skilled maintenance operatives
- Specialist high-dependency unit protocols
- Comprehensive fault diagnosis capabilities
- Digital documentation systems
- Regular compliance auditing
Safety and Communication:
- Resident welfare protection measures
- Clear stakeholder communication channels
- Emergency response capabilities
- Preventative maintenance strategies
- Continuous system monitoring
The programme demonstrated HCS’s capability to deliver comprehensive water safety services in sensitive residential environments while maintaining resident welfare. Regular stakeholder engagement ensured alignment with housing management objectives, while flexible scheduling minimised impact on resident’s daily lives.
To find out more about how we can support your housing organisation contact [email protected]
